THE NEXUS BETWEEN EFFECTIVE CRISIS COMMUNICATION AND CRISIS MANAGEMENT
Anavhe Mary Omokhele
Volume 4, Issue 2, December 2024
Effective crisis communication and crisis management are closely connected and essential for organizational resilience during crises. This study analyzed communication and crisis frameworks to assess their roles in resolving crises. The main aim was to explore how these practices interact and support proactive crisis handling. The research addressed the impact and relationship between effective crisis communication and management within organizations. The study examined 196 sources, including co-cited works and 17 communication theories, finding that communication and management are interdependent in managing crises. It highlighted that tailored communication is vital to mitigate crises, emphasizing the need to address communication barriers for organizational stability. The study recommends further research using case studies to address limitations such as reliance on secondary data and possible biases.